Customer Support Advisor (Part Time)
An exciting opportunity for a tech-savvy individual with stellar customer service skills to join one of the UK's most exciting start ups in our Dundee head office! This is a part time opportunity
Please note that this role will be titled ‘Retail Support Advisor’ internally. This role works 25 hours per week over five days per week, working five hour shifts.
About Us
Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41bn in the UK. We work with independent retailers and major convenience store partners, helping local businesses serve customers online so communities thrive and revenue stays local. Retailers on our platform typically see significant uplift in monthly revenue, making our service mission critical to local high streets.
Our location
We are a UK company with colleagues across the country and offices in Dundee and Edinburgh. The Customer Support Advisor position is based in our Dundee HQ (City Quay) and will include shift patterns that cover evenings and weekends on a rota. You will be expected to work on-site as required by the rota and to collaborate closely with colleagues across teams.
About the team
You will join the Customer Support team, working alongside Technical Support, Retail Operations and Marketing. The team is collaborative and fast-moving; everyone contributes ideas and supports one another to provide excellent service to both retailer partners and shoppers. This role provides exposure to multiple parts of the business and is a great opportunity to develop operational and technical knowledge.
About the role
The Customer Support Advisor will be the first point of contact for retailers and shoppers and will resolve queries across phone, email, WhatsApp and social channels. The role involves troubleshooting our internal platforms, supporting simple marketing activity and managing payment or order issues. Full training will be provided and there are clear escalation routes to specialist teams.
Your day-to-day will include:
Handling enquiries from retailers and customers across phone, email, WhatsApp and social media
Troubleshooting technical issues, including updating retailer settings, amending menus and using internal admin tools
Supporting basic marketing activities and campaign tasks (training provided)
Managing payment, order and account issues and liaising with finance or operations where necessary
Recording interactions accurately in CRM and ensuring timely follow-up
Spotting trends in queries and contributing to process improvements to reduce repeat issues
This is a varied, hands-on role for someone who is curious, organised and enjoys getting stuck into detail. You will work with colleagues across the business and have the chance to make a visible impact during the contract period.
To be successful in this role, you’ll be/have:
Experience working in a customer-facing role, ideally in a fast-paced environment
Comfort with technology and experience administering or troubleshooting systems
Strong written and verbal communication skills with excellent attention to detail
Ability to multitask, follow processes and manage workflows to deadlines
Experience using CRM systems, helpdesk tools or messaging platforms is desirable
A calm, solution-focused approach to dealing with customers and partners
Bonus points if you have retail-facing experience, familiarity with Canva or exposure to payments and order management systems.
Who you are
Community: You collaborate and share success with colleagues and partners.
Be Snappy: You work at pace and adapt to changing priorities.
Breaking Barriers: You find creative ways to solve problems and open new opportunities.
Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role.
What’s in it for you
Joining Snappy for this fixed term contract means working with a high-growth tech business where your contributions are visible. You’ll gain operational and technical experience, work alongside supportive colleagues and have opportunities to develop new skills. We offer a competitive hourly rate and the chance to be part of a fast-moving team.
Applying
Please include a short cover note explaining why you are interested in the role and what you would bring to the team. We welcome applications from people of all backgrounds and are committed to inclusive recruitment.
This role will be titled Retail Support Advisor internally.
- Department
- Retailer and Customer Services
- Role
- Customer Support Advisor
- Locations
- Dundee
Dundee
Benefits and perks
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Holidays
Your leave entitlement starts at 32 days and increases the longer you’re with us – we love to reward loyalty
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Birthday day off
Take any day off during the week of your birthday to celebrate the occasion -
Paid sick leave
We know no-one plans on getting sick, but believe it’s important you can focus on resting and recuperating when you do -
Paid company parental leave
To let you spend more time getting to know your new addition -
Paid bereavement leave
To support you through some of life’s toughest times -
Paid domestic violence leave
To support you through some of life's most difficult times
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Cycle to work scheme
Save money, stay fit and help save the planet -
Employee Assistance Programme
Confidential external support when facing challenges, whether personal or professional, for you and your family -
Company pension scheme
To help you save for your future -
Referral bonus
Help us grow by referring great talent to Snappy. If we hire them, we pay you £1000. -
Performance-related reward
Depending on your role, you could be eligible for a performance-related bonus or share options
Join a Growing, Impact-Driven Team
We’re a fast-growing scale-up with 130+ colleagues spread across the UK.
Some of our roles are based in our Dundee and Edinburgh offices, some are remote, while some other roles require colleagues to be on the road visiting retailers every day. But wherever you're based, you are enabled to operate at your best and to drive our growth ambitions.
What Does That Mean?
It means working in an environment where:
✅ Everything you do connects back to a bigger purpose—creating a world where technology levels the playing field allowing businesses and their local communities to thrive
✅ You’re empowered to be a ‘growth-hacker’—finding creative, innovative solutions to scale our impact
✅ Leaders lead with empathy—they genuinely care about people, not just numbers
✅ You can learn and grow fast—if you love a challenge and want to be closer to action, this is where you need to be!
✅ Collaboration is key—peer support and cross-team problem-solving are how we win
Your Voice Matters at Snappy
In our fast changing environment, we want you to shape how we grow:
💡 Have an idea? Attend weekly fire-side chat with the CEO or add an idea to our Snappy Suggestions tool—your input informs our priorities
🎤 Got a question? Ask it at our bi-monthly Basecamp (town hall) and get real answers
📚 Want to shape our culture? Join our Social Committee or one of the employee resource groups and help us build a learning mindset
📊 Want to improve Snappy? Complete our engagement survey—we listen and act
At Snappy, you’re not just another employee—you’re part of building something that matters
About Snappy Shopper
🚀 Be part of the future of Q-commerce.
🔗Visit our website or download the Snappy Shopper app and experience the convenience for yourself!
Already working at Snappy Shopper?
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