Customer Support Advisor
Join one of the UK’s fastest-growing platforms, supporting local retailers and solving real problems every day. This is more than a call centre job— it’s varied, hands-on, and packed with opportunity
Please note that this role will be titled ‘Retail Support Advisor’ internally.
About Us
Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.
Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.
Our location
We are a Scottish start-up with just over 120 colleagues based around the UK and offices in Dundee and Edinburgh.
You'll be working full-time from our Dundee HQ (City Quay), including evenings and weekends on a rotating schedule.
About the team
We're the team behind Snappy Shopper and Hungrrr, two platforms connecting local retailers and hospitality venues with shoppers through a seamless digital experience. Our Retail Support team is at the heart of that mission — we’re a friendly, fast-moving, solutions-driven bunch who love solving problems, helping people, and making things run smoothly.
About the role
As a Retail Support Advisor, you’ll be the first point of contact for both retailers and shoppers. Whether it’s updating a store’s opening hours, troubleshooting a payment issue, making menu changes, or resolving query about a delivery — you’ll be right there to sort it out.
Your day-to-day will include:
- Handling queries from retailers via phone, email, WhatsApp, and social media
- Supporting marketing and Point of sale (POS) changes, including Canva designs and social media posts
- Troubleshooting internal admin platforms and updating retailer settings
- Maintaining menus and product data (including age restrictions, stock limits, deals, etc.)
- Resolving or escalating order, payment, and delivery issues
- Spotting trends and helping improve how we work
This is a varied, hands-on role for someone who’s curious, organised, and enjoys getting stuck into the detail.
To be successful in this role, you’ll be/have:
- A strong communicator, with a polite and professional manner across calls, chats and emails
- A multi-tasker, who thrives when juggling priorities and working to deadlines
- Exceptionally detail-oriented, with great data entry and written skills
- Highly organised, comfortable following multiple processes and managing workflows
- Tech-savvy and quick to learn new tools and platforms (bonus if you’ve used CRM systems or Canva)
Bonus points if you've used CRM systems or Canva and have experience working in retail, or retail-facing organisations.
Who you are is as important to us as what you can do. Do these values and behaviors sound like something that would come naturally for you?
- Community: Thrive in team-based environments where you each share the workload and the success.
- Be Snappy: Work at-pace to meet the needs of numerous stakeholders.
- Breaking Barriers: Think of ways to solve problems- we’re a growing business to creative thinking is a real benefit.
- Craic on: Succeed when working with a range of stakeholders.
If you’re someone who enjoys helping others, is confident with systems, and thrives in a dynamic environment, we’d love to hear from you!
What’s in it for you
Why should you consider joining Snappy in this role? Working with a high-growth tech start-up is an exciting and dynamic experience! During your time with us, you'll have the opportunity to develop professionally and apply your learning to help scale the business rapidly. If you're eager to learn and grow, there’s no limit to what you can achieve here. And while this is a temporary position, there is the potential for it to evolve into a permanent role for the right candidate!
Scroll below to read more about our Snappy Reward.
Applying
Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.
- Department
- Retailer and Customer Services
- Locations
- Dundee
Dundee
Benefits and perks
-
Holidays
Your leave entitlement starts at 32 days and increases the longer you’re with us – we love to reward loyalty
-
Birthday day off
Take any day off during the week of your birthday to celebrate the occasion -
Paid sick leave
We know no-one plans on getting sick, but believe it’s important you can focus on resting and recuperating when you do -
Paid company parental leave
To let you spend more time getting to know your new addition -
Paid bereavement leave
To support you through some of life’s toughest times -
Paid domestic violence leave
To support you through some of life's most difficult times
-
Cycle to work scheme
Save money, stay fit and help save the planet -
Employee Assistance Programme
Confidential external support when facing challenges, whether personal or professional, for you and your family -
Company pension scheme
To help you save for your future -
Referral bonus
Help us grow by referring great talent to Snappy. If we hire them, we pay you £1000. -
Performance-related reward
Depending on your role, you could be eligible for a performance-related bonus or share options
Join a Growing, Impact-Driven Team
We’re a fast-growing scale-up with 130+ colleagues spread across the UK.
Some of our roles are based in our Dundee and Edinburgh offices, some are remote, while some other roles require colleagues to be on the road visiting retailers every day. But wherever you're based, you are enabled to operate at your best and to drive our growth ambitions.
What Does That Mean?
It means working in an environment where:
✅ Everything you do connects back to a bigger purpose—creating a world where technology levels the playing field allowing businesses and their local communities to thrive
✅ You’re empowered to be a ‘growth-hacker’—finding creative, innovative solutions to scale our impact
✅ Leaders lead with empathy—they genuinely care about people, not just numbers
✅ You can learn and grow fast—if you love a challenge and want to be closer to action, this is where you need to be!
✅ Collaboration is key—peer support and cross-team problem-solving are how we win
Your Voice Matters at Snappy
In our fast changing environment, we want you to shape how we grow:
💡 Have an idea? Attend weekly fire-side chat with the CEO or add an idea to our Snappy Suggestions tool—your input informs our priorities
🎤 Got a question? Ask it at our bi-monthly Basecamp (town hall) and get real answers
📚 Want to shape our culture? Join our Social Committee or one of the employee resource groups and help us build a learning mindset
📊 Want to improve Snappy? Complete our engagement survey—we listen and act
At Snappy, you’re not just another employee—you’re part of building something that matters
About Snappy Shopper
🚀 Be part of the future of Q-commerce.
🔗Visit our website or download the Snappy Shopper app and experience the convenience for yourself!
Already working at Snappy Shopper?
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