Customer Success Manager: Data and Retail Media
Working with exciting clients from multiple sectors, the Customer Success Manager ensures both we and our clients get the most out of Snappy Shopper's media platform.
Customer Success Manager: Data and Retail Media
About Us
Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.
Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.
Our location
We are a Scottish start-up with 140 colleagues based around the UK and our Head Office is located in Dundee.
We're happy to consider anyone based in the UK - remote working
About the team
Part of the wider Media, Groups, and Business Development function, the Snappy Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself.
We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value (GMV), all while aligning with Snappy Shopper’s strategic goals—both short and long-term.
About the Role
The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media’s platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data analytics skills to facilitate brand and sale performance evaluation, generate strategic reporting and to enable the business to identify new business opportunities.
Duties will include, but are not limited to:
- Supporting the delivery and optimisation of retail media campaigns across the Snappy platform
- Acting as the day-to-day contract for client requests and inquiries
- Preparing and collating brand and sales performance evaluations, drawing insights from media, shopper, and retail data
- Assisting in the development of new business evaluations, including market research, opportunity sizing and competitive analysis
- Maintaining up-to-date campaign and client performance dashboards whilst tracking campaign metrics, timelines and budgets for wider campaigns
- Participating in client meetings, preparing agendas prior to the meetings before creating appropriate documentation and noting agreed actions during and after the meetings
- Monitoring industry and category trends to inform both client strategy and business development
- Maintaining and creating appropriate documentation including budget tracker, project timelines, reporting templates and campaign setup forms
About You
To do this job well you’ll need:
- Experience in supporting media campaigns and/or running successful media campaigns
- Proven abilities around data analysis including Excel, but ideally with Tableau and/or PowerBI
- Ideally, proven knowledge of the Retail sector and retail media although we’ll consider those from similar sectors (e.g. wider FMCG)
- Real experience of client management, including business development processes
- Proven experience and knowledge of appropriate marketing processes
- Excellent interpersonal skills
Who you are is as important to us as what you can do. Do these values and behaviours sound like something that would come naturally for you?
- Community: You can understand the wider media market place.
- Be Snappy: You’re able to plan and deliver on time and you use data to measure your success.
- Breaking Barriers: You’ll be delivery focused, able to drive results for both Snappy Group and our partners
- Craic on: You enjoy working with a mix of people whilst focusing on successful results.
If you think you’ve got what it takes but hesitating…
At Snappy we’re all about Community, from the inside out. We hire great people from all walks of life with a wide variety of backgrounds that make our business stronger. We welcome everyone at Snappy that shares our values.
What’s in it for you
Why should a candidate come and do this role at Snappy? If you’ve not already experienced it, time in a high growth Tech start-up is a whole new adventure! As the Company grows, so will your professional growth as you learn how to constantly apply your learning to scale the business at pace. The challenges and opportunities will constantly change, which means you’ll continually be developing new skills - you won’t get bored or be doing the same old routine. You’ll also be closer to where the action happens than most other companies, with the chance to deepen your commercial acumen and influence in a high-growth sector. For someone who wants to learn and develop, we put no limits on your ambition and personal growth!
Scroll below to read more about our Snappy Reward.
Applying
Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.
- Department
- Retail/ Hospitality Groups, Media and Business Development
- Locations
- Multiple locations
- Remote status
- Hybrid
Benefits and perks
-
Holidays
Your leave entitlement starts at 32 days and increases the longer you’re with us – we love to reward loyalty
-
Birthday day off
Take any day off during the week of your birthday to celebrate the occasion -
Paid sick leave
We know no-one plans on getting sick, but believe it’s important you can focus on resting and recuperating when you do -
Paid company parental leave
To let you spend more time getting to know your new addition -
Paid bereavement leave
To support you through some of life’s toughest times -
Paid domestic violence leave
To support you through some of life's most difficult times
-
Cycle to work scheme
Save money, stay fit and help save the planet -
Employee Assistance Programme
Confidential external support when facing challenges, whether personal or professional, for you and your family -
Company pension scheme
To help you save for your future -
Referral bonus
Help us grow by referring great talent to Snappy. If we hire them, we pay you £1000. -
Performance-related reward
Depending on your role, you could be eligible for a performance-related bonus or share options
Join a Growing, Impact-Driven Team
We’re a fast-growing scale-up with 130+ colleagues spread across the UK.
Some of our roles are based in our Dundee and Edinburgh offices, some are remote, while some other roles require colleagues to be on the road visiting retailers every day. But wherever you're based, you are enabled to operate at your best and to drive our growth ambitions.
What Does That Mean?
It means working in an environment where:
✅ Everything you do connects back to a bigger purpose—creating a world where technology levels the playing field allowing businesses and their local communities to thrive
✅ You’re empowered to be a ‘growth-hacker’—finding creative, innovative solutions to scale our impact
✅ Leaders lead with empathy—they genuinely care about people, not just numbers
✅ You can learn and grow fast—if you love a challenge and want to be closer to action, this is where you need to be!
✅ Collaboration is key—peer support and cross-team problem-solving are how we win
Your Voice Matters at Snappy
In our fast changing environment, we want you to shape how we grow:
💡 Have an idea? Attend weekly fire-side chat with the CEO or add an idea to our Snappy Suggestions tool—your input informs our priorities
🎤 Got a question? Ask it at our bi-monthly Basecamp (town hall) and get real answers
📚 Want to shape our culture? Join our Social Committee or one of the employee resource groups and help us build a learning mindset
📊 Want to improve Snappy? Complete our engagement survey—we listen and act
At Snappy, you’re not just another employee—you’re part of building something that matters
About Snappy Shopper
🚀 Be part of the future of Q-commerce.
🔗Visit our website or download the Snappy Shopper app and experience the convenience for yourself!
Already working at Snappy Shopper?
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